Question 1

What documents do I need to exchange?

Accepted Answer

For Colombian citizens: national ID (cédula). For foreigners and tourists: valid passport. In all cases we apply full KYC and source-of-funds verification.

Question 2

What are the minimum and maximum amounts?

Accepted Answer

The minimum is 100 USDT. For operations above certain amounts, additional verification applies per our SARLAFT compliance policy. Contact us for large-volume operations.

Question 3

How is the exchange rate calculated?

Accepted Answer

The rate is based on the USDT market price at the time of the transaction, with an operational spread. We don't guarantee fixed rates — contact us on WhatsApp for the current quote.

Question 4

How long does the operation take?

Accepted Answer

Once KYC is complete and USDT are received in our wallet, cash delivery at our physical locations is immediate. Bank transfers are processed on the same business day.

Question 5

Is it legal to exchange USDT in Colombia?

Accepted Answer

Yes. Crypto-asset exchange is not prohibited in Colombia. BitWave operates as a legally incorporated company, fulfilling anti-money laundering obligations and other applicable regulations.

Question 6

I'm a tourist without a Colombian ID — can you help me?

Accepted Answer

Yes. We serve international tourists with a valid passport. It is the official document recognized in our KYC process for foreign clients.

Question 7

Which coins and networks do you accept?

Accepted Answer

We mainly accept USDT and USDC on networks such as Polygon, Tron, Solana, Ethereum and others. Check the available network at the time of your transaction. Unverified networks are not accepted.

Question 8

Do I receive pesos in cash or bank transfer?

Accepted Answer

Both options are available. At our physical locations we deliver cash pesos instantly. We can also make a bank transfer to a Colombian account (same business day).

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